Digital business demands are accelerating, and IT complexity is rising in response. Organizations face an increasing number of systems which require real-time and continuous optimization that relies on human intervention. Skilled infrastructure personnel are in high demand and becoming scarce. IT infrastructure must, therefore, become more intelligent and provide enough self-optimizing capabilities to meet increased demands and free up personnel. Intelligent infrastructure is designed to replace people-driven activities, which can be extensive, time consuming, costly, risky, and reliant on tribal knowledge with intelligent data-driven technologies that are validated, proven, integrated, and repeatable. This does not mean that people are replaced. Automation, and, specifically, autonomous AI-driven operations, close the skills gap, reduce operating expenses, and enable IT to focus on delivering agile services and responding to changes on demand.