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VMstore T7000 Series

On-prem VMstore platform.

Tintri Cloud Platform

Managed infrastructure powered by Tintri.

Tintri Cloud Engine

Container-driven VMstore platform.

DDN IntelliFlash Support

Open Support Case


For Sev 1 and Sev 2 reports, please call your local support representative for assistance.


For all other inquiries, please email us.

International Support Contacts

Country Phone Number
UK Toll Free: 0808-234-2044
Australia Toll Free: 1800-937-949
Belgium Toll Free: 0800-261-89
Germany Toll Free: 0800-184-4300
India Toll Free: 000-800-050 1527
Netherlands Toll Free: 0800-022-7749
Switzerland Toll Free: 0800-554-337

Severity Levels and Support Level Agreements (SLA)

Tintri prioritizes all cases according to their impact on the customer and based on industry-standard definitions.

  • SLA measured to initial technical engagement.
  • During troubleshooting, priority can be either upgraded or downgrade

Escalation Procedure

Escalations are high-impact, high-visibility issues we classify as Severity 1 or Severity 2.

Customers with an active support contract can request an escalation by calling 1-855-4-TINTRI (1-855-484-6874), option 2, or outside of North America, at the following numbers:

Country Phone Number
Australia 1-800-793-385
Belgium (+)32-78480321
China 400-120-3149
Denmark (+)45-69918109
Finland 0800-915-908
France 0805-080261
Germany 0800-100-4715
Hong Kong 800-906-185
India 000-800-100-7094
Ireland 1-800-904-123
Israel 1-809-349-265
Italy (+)39-199241408
Japan 0800-111-9510
Kazakhstan 8-800-333-4231
Country Phone Number
Malaysia 1-800-814-478
Netherlands (+)31-858880300
Philippines 800-1-116-1204
Portugal 800-180-113
Russian Federation 8-800-100-9431
Singapore 800-130-2126
South Africa (+)27-875502285
South Korea 003-0813-2776
Spain (+)34-518880087
Sweden (+)46-770791819
Switzerland 0800-848-831
Taiwan 00801-14-7056
United Kingdom 0-808-134-9912
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When requesting an escalation ask for the Support Duty Manager and a member of our support management team will respond, to provide the assistance you require.

Tintri IntelliFlash Product and Services Terms and Conditions

The IntelliFlash Products and Services purchased or received by your company or other entity are subject to the terms and conditions below:

Get technical support and access to the support portal resources for VMStore
Click here to get technical support and access to the support portal resources for the software-defined storage of DDN NexentaStor. 
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