We are aware of the recent widespread IT outages that have impacted multiple Microsoft services on a global scale. This incident, involving disruptions in Microsoft Azure and a faulty CrowdStrike update, has caused significant disturbances across various sectors, including airlines, financial institutions, and broadcasters. It remains unclear whether these two outages are interrelated.

At Tintri, our foremost priority is to ensure our clients can resume normal operations as swiftly as possible. Although a small number of our customers were affected by these outages, our dedicated support team are actively working to restore their IT operations to their pre-incident state. By utilizing VMstore’s unique master recovery snapshot disaster recovery functionality, we have successfully assisted our clients in reasserting their systems, including mission-critical ones, promptly and effectively.

We encourage any customers experiencing issues to contact our customer support team for immediate restoration. Our representatives are available 24/7 to assist you in resuming your IT operations. Please reach out to us at support@tintri.com for prompt assistance.

We are committed to delivering the highest level of support and ensuring the continuity of your business operations during this challenging period. Thank you for your understanding and cooperation.