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VMstore Support

VMstore Support & Services

DDN, Tintri, and all of our subsidiaries are taking the COVID-19 health situation extremely seriously. We are proactively implementing appropriate actions worldwide in full cooperation and support of various local authorities and Government entities.

The good news in these very difficult times is that we are open for business, our diagnostic and support capabilities remain intact, and our teams are fully engaged to address and solve all of our customers’ needs. Moreover, DDN’s global support team is also fully operational and available to support our customers worldwide, 24 hours a day and 7 days a week.

Specific to the DDN/Tintri Services & Support organization, the vast majority of our support staff has been and continues to work remotely from home, which isolates them from daily commutes and from the spread of COVID-19 in an office setting.

In addition, we are working very closely and rigorously assessing maximum protection plans with our partners who provide on-site Field Engineering (FE), and with the transportation companies who deliver replacement parts to our customers and partners.

In summary, DDN and Tintri along with and our global support organizations worldwide remain fully operational and fully supportive of our customers’ needs. We will provide updates as they become available.

Respectfully,

Alex Bouzari CEO, DDN and Tintri

Open Support Case

Register and manage your products, download software updates, create support tickets, and more.

Phone

For Sev 1 and Sev 2 reports, please call your local support representative for assistance.

Email

For all other inquiries, please email us.

International Support Contacts

Country Phone Number Country Phone Number
Australia 1-800-793-385 Netherlands (+)31-858880300
Belgium (+)32-78480321 Norway 800-17-366
China 400-120-3149 Philippines 800-1-116-1204
Denmark (+)45-69918109 Portugal 800-180-113
Finland 0800-915-908 Russian Federation 8-800-100-9431
France 0805-080261 Singapore 800-130-2126
Germany 0800-100-4715 South Africa (+)27-875502285
Hong Kong 800-906-185 South Korea 003-0813-2776
India 000-800-100-7094 Spain (+)34-518880087
Ireland 1-800-904-123 Sweden (+)46-770791819
Italy (+)39-199241408 Switzerland 0800-848-831
Japan 0800-111-9510 Taiwan 00801-14-7056
Kazakhstan 8-800-333-4231 United Kingdom 0-808-134-9912
Malaysia 1-800-814-478

Severity Levels and Support Level Agreements (SLA)

Tintri prioritizes all cases according to their impact on the customer and based on industry-standard definitions.

  • SLA measured to initial technical engagement.
  • During troubleshooting, priority can be either upgraded or downgrade

Escalation Procedure

Escalations are high-impact, high-visibility issues we classify as Severity 1 or Severity 2.

Customers with an active support contract can request an escalation by calling 1-855-4-TINTRI (1-855-484-6874), option 2, or outside of North America, at the following numbers:

Country Phone Number Country Phone Number
Australia 1-800-793-385 Netherlands (+)31-858880300
Belgium (+)32-78480321 Norway 800-17-366
China 400-120-3149 Philippines 800-1-116-1204
Denmark (+)45-69918109 Portugal 800-180-113
Finland 0800-915-908 Russian Federation 8-800-100-9431
France 0805-080261 Singapore 800-130-2126
Germany 0800-100-4715 South Africa (+)27-875502285
Hong Kong 800-906-185 South Korea 003-0813-2776
India 000-800-100-7094 Spain (+)34-518880087
Ireland 1-800-904-123 Sweden (+)46-770791819
Italy (+)39-199241408 Switzerland 0800-848-831
Japan 0800-111-9510 Taiwan 00801-14-7056
Kazakhstan 8-800-333-4231 United Kingdom 0-808-134-9912
Malaysia 1-800-814-478

When requesting an escalation ask for the Support Duty Manager and a member of our support management team will respond, to provide the assistance you require.

Training Courses

Tintri makes storage easy to use, and Tintri University makes storage easy to learn. Our course catalog offers you the tools and insight to successfully deploy and manage your storage footprint.

Tintri U’s training modules are 100% online and self-paced, so you can dive in when you have the time and need. Tintri U is constantly adding to the course catalog, so come back often to explore new material.

For Partners

Become a certified Tintri sales professional or systems engineer.

To enroll in, or access courses at Tintri U, login to Tintri Partners and click training.

For Customers

Gather all the guidance you need on Tintri deployment, daily use, analytics and more at Tintri U.

To enroll in, or access courses at Tintri U, login to Tintri Support and click training.

Tintri VMstore Product and Services Terms and Conditions

The Tintri Products and Services purchased or received by your company or other entity are subject to the terms and conditions below:

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