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VMstore Support

Open Support Case

Register and manage your products, download software updates, create support tickets, and more.

Phone

For Sev 1 and Sev 2 reports, please call your local support representative for assistance.

Email

For all other inquiries, please email us.

International Support Contacts

Country Phone Number Country Phone Number
Australia 1-800-793-385 Malaysia 1-800-814-478
Belgium (+)32-78480321 Netherlands (+)31-858880300
China 400-120-3149 Norway 800-17-366
Denmark (+)45-69918109 Philippines 800-1-116-1204
Finland 0800-915-908 Portugal 800-180-113
France 0805-080261 Russian Federation 8-800-100-9431
Germany 0800-100-4715 Singapore 800-130-2126
Hong Kong 800-906-185 South Africa (+)27-875502285
India 000-800-100-7094 South Korea 003-0813-2776
Ireland 1-800-904-123 Spain (+)34-518880087
Israel 1-809-349-265 Sweden (+)46-770791819
Italy (+)39-199241408 Switzerland 0800-848-831
Japan 0800-111-9510 Taiwan 00801-14-7056
Kazakhstan 8-800-333-4231 United Kingdom 0-808-134-9912

Severity Levels and Support Level Agreements (SLA)

Tintri prioritizes all cases according to their impact on the customer and based on industry-standard definitions.

  • SLA measured to initial technical engagement.
  • During troubleshooting, priority can be either upgraded or downgrade

Escalation Procedure

Escalations are high-impact, high-visibility issues we classify as Severity 1 or Severity 2.

Customers with an active support contract can request an escalation by calling 1-855-4-TINTRI (1-855-484-6874), option 2, or outside of North America, at the following numbers:

Country Phone Number Country Phone Number
Australia 1-800-793-385 Malaysia 1-800-814-478
Belgium (+)32-78480321 Netherlands (+)31-858880300
China 400-120-3149 Norway 800-17-366
Denmark (+)45-69918109 Philippines 800-1-116-1204
Finland 0800-915-908 Portugal 800-180-113
France 0805-080261 Russian Federation 8-800-100-9431
Germany 0800-100-4715 Singapore 800-130-2126
Hong Kong 800-906-185 South Africa (+)27-875502285
India 000-800-100-7094 South Korea 003-0813-2776
Ireland 1-800-904-123 Spain (+)34-518880087
Israel 1-809-349-265 Sweden (+)46-770791819
Italy (+)39-199241408 Switzerland 0800-848-831
Japan 0800-111-9510 Taiwan 00801-14-7056
Kazakhstan 8-800-333-4231 United Kingdom 0-808-134-9912

When requesting an escalation ask for the Support Duty Manager and a member of our support management team will respond, to provide the assistance you require.

Tintri VMstore Product and Services Terms and Conditions

The Tintri Products and Services purchased or received by your company or other entity are subject to the terms and conditions below:

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