Tintri VMStore Support
Phone
We’re here to assist you with any questions or issues.
North America:
1-855-4-TINTRI
(1-855-484-6874)
Outside North America:
1-650-810-2700
International Support Contacts
| Country | Phone Number |
|---|---|
| Australia | 1-800-793-385 |
| Belgium | (+)32-78480321 |
| China | 400-120-3149 |
| Denmark | (+)45-69918109 |
| Finland | 0800-915-908 |
| France | 0805-080261 |
| Germany | 0800-100-4715 |
| Hong Kong | 800-906-185 |
| India | 000-800-100-7094 |
| Ireland | 1-800-904-123 |
| Israel | 1-809-349-265 |
| Italy | (+)39-199241408 |
| Japan | 0800-111-9510 |
| Kazakhstan | 8-800-333-4231 |
| Country | Phone Number |
|---|---|
| Malaysia | 1-800-814-478 |
| Netherlands | (+)31-858880300 |
| Portugal | 800-180-113 |
| Russian Federation | 8-800-100-9431 |
| Singapore | 800-130-2126 |
| South Africa | (+)27-875502285 |
| South Korea | 003-0813-2776 |
| Spain | (+)34-518880087 |
| Sweden | (+)46-770791819 |
| Switzerland | 0800-848-831 |
| United Kingdom | 0-808-134-9912 |
Severity Levels and Support Level Agreements (SLA)
Escalation Procedure
Escalations are high-impact, high-visibility issues we classify as Severity 1 or Severity 2.
Customers with an active support contract can request an escalation by calling 1-855-4-TINTRI (1-855-484-6874), option 2, or outside of North America, at the following numbers:
| Country | Phone Number |
|---|---|
| Australia | 1-800-793-385 |
| Belgium | (+)32-78480321 |
| China | 400-120-3149 |
| Denmark | (+)45-69918109 |
| Finland | 0800-915-908 |
| France | 0805-080261 |
| Germany | 0800-100-4715 |
| Hong Kong | 800-906-185 |
| India | 000-800-100-7094 |
| Ireland | 1-800-904-123 |
| Israel | 1-809-349-265 |
| Italy | (+)39-199241408 |
| Japan | 0800-111-9510 |
| Kazakhstan | 8-800-333-4231 |
| Country | Phone Number |
|---|---|
| Malaysia | 1-800-814-478 |
| Netherlands | (+)31-858880300 |
| Portugal | 800-180-113 |
| Russian Federation | 8-800-100-9431 |
| Singapore | 800-130-2126 |
| South Africa | (+)27-875502285 |
| South Korea | 003-0813-2776 |
| Spain | (+)34-518880087 |
| Sweden | (+)46-770791819 |
| Switzerland | 0800-848-831 |
| United Kingdom | 0-808-134-9912 |
When requesting an escalation ask for the Support Duty Manager and a member of our support management team will respond, to provide the assistance you require.
Tintri VMstore Product and Services Terms and Conditions
The Tintri Products and Services purchased or received by your company or other entity are subject to the terms and conditions below:
Get technical support and access to the support portal resources for DDN IntelliFlash storage
Click here to get technical support and access to the support portal resources for the software-defined storage of DDN NexentaStor.
