Tintri VMStore Support
Phone
For Sev 1 and Sev 2 reports, please call your local support representative for assistance.
International Support Contacts
| Country | Phone Number |
|---|---|
| Australia | 1-800-793-385 |
| Belgium | (+)32-78480321 |
| China | 400-120-3149 |
| Denmark | (+)45-69918109 |
| Finland | 0800-915-908 |
| France | 0805-080261 |
| Germany | 0800-100-4715 |
| Hong Kong | 800-906-185 |
| India | 000-800-100-7094 |
| Ireland | 1-800-904-123 |
| Israel | 1-809-349-265 |
| Italy | (+)39-199241408 |
| Japan | 0800-111-9510 |
| Kazakhstan | 8-800-333-4231 |
| Country | Phone Number |
|---|---|
| Malaysia | 1-800-814-478 |
| Netherlands | (+)31-858880300 |
| Philippines | 800-1-116-1204 |
| Portugal | 800-180-113 |
| Russian Federation | 8-800-100-9431 |
| Singapore | 800-130-2126 |
| South Africa | (+)27-875502285 |
| South Korea | 003-0813-2776 |
| Spain | (+)34-518880087 |
| Sweden | (+)46-770791819 |
| Switzerland | 0800-848-831 |
| Taiwan | 00801-14-7056 |
| United Kingdom | 0-808-134-9912 |
| - | - |
Severity Levels and Support Level Agreements (SLA)
Tintri prioritizes all cases according to their impact on the customer and based on industry-standard definitions.
- SLA measured to initial technical engagement.
- During troubleshooting, priority can be either upgraded or downgrade
Escalation Procedure
Escalations are high-impact, high-visibility issues we classify as Severity 1 or Severity 2.
Customers with an active support contract can request an escalation by calling 1-855-4-TINTRI (1-855-484-6874), option 2, or outside of North America, at the following numbers:
| Country | Phone Number |
|---|---|
| Australia | 1-800-793-385 |
| Belgium | (+)32-78480321 |
| China | 400-120-3149 |
| Denmark | (+)45-69918109 |
| Finland | 0800-915-908 |
| France | 0805-080261 |
| Germany | 0800-100-4715 |
| Hong Kong | 800-906-185 |
| India | 000-800-100-7094 |
| Ireland | 1-800-904-123 |
| Israel | 1-809-349-265 |
| Italy | (+)39-199241408 |
| Japan | 0800-111-9510 |
| Kazakhstan | 8-800-333-4231 |
| Country | Phone Number |
|---|---|
| Malaysia | 1-800-814-478 |
| Netherlands | (+)31-858880300 |
| Philippines | 800-1-116-1204 |
| Portugal | 800-180-113 |
| Russian Federation | 8-800-100-9431 |
| Singapore | 800-130-2126 |
| South Africa | (+)27-875502285 |
| South Korea | 003-0813-2776 |
| Spain | (+)34-518880087 |
| Sweden | (+)46-770791819 |
| Switzerland | 0800-848-831 |
| Taiwan | 00801-14-7056 |
| United Kingdom | 0-808-134-9912 |
| - | - |
When requesting an escalation ask for the Support Duty Manager and a member of our support management team will respond, to provide the assistance you require.
Tintri VMstore Product and Services Terms and Conditions
The Tintri Products and Services purchased or received by your company or other entity are subject to the terms and conditions below:
