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Privacy Policy

Last updated April 18, 2016


This Privacy Policy describes Tintri by DDN’s (“Tintri”) practices relating to privacy and security. This Privacy Policy applies solely to information we collect directly from you on the Tintri Web site (the “Site”) or where we specifically state that this Privacy Policy will govern our data practices. This Privacy Policy does not apply to the practices of Tintri that Tintri does not own or control, or to individuals that Tintri does not employ or manage. By visiting the Site, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

This Privacy Policy does not govern or apply to the collection of data by or in connection with Tintri’s products themselves (unless the applicable Tintri product’s user agreement incorporates this Privacy Policy by reference), or any Tintri customers’ use of Tintri products to collect information.

The Information We Collect

Tintri collects the following information through the Site session data and when you provide us information via the Site or in any other way. The manner in which we collect this information is described below.

Session Data

We collect information on the pages you have visited and the contents of those pages, any information you input, your referring URL or IP address, your time of visit and related session information, your device type, your requested page, Web browser type, USR agent, status of request (successful reply), cookies, number of bytes in the response, and query string. We use this data to better understand Site usage in the aggregate so that we know what areas of our Site users prefer. This information is stored in log files and is used for aggregated and statistical reporting.


Tintri employs cookies. Cookies are small text files placed on your computer by a Web site. Cookies enable Tintri to track usage patterns and deliver customized content to users. These cookies cannot read information from your hard drive. Tintri uses cookies to collect and store your User ID. The User ID is not personally identifiable to you. The information is only used to identify repeat visitors. Tintri also uses temporary session cookies to assign and store a Session ID to you so that you can move uninterrupted between areas of our Site. Tintri also uses the Session ID for internal reporting purposes. This Session ID is not personally identifiable to you and this type of cookie does not leave any retrievable information on your hard drive. The User ID does not have an expiration date. Session IDs expire when the browser is closed.

Most browsers have an option for turning off the cookie feature, which will generally prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We recommend that you leave the cookies activated. If you choose not to accept (or choose to delete) cookies from Tintri, we may not be able to provide you the full Web Site experience.

We may use third party cookies on our Site as well. For instance, we use Google Analytics to collect and process certain analytics data.  Google provides some additional privacy options described at regarding Google Analytics cookies. Tintri does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit or use our Site.

Registrations, Questionnaires, and Other User-Provided Information

We may ask visitors interested in registering to download a document or participating in a marketing campaign offering to register with us by supplying their name and basic contact information. Tintri may also ask you to provide information such as the following:

  • Title
  • Company
  • Physical Mailing Address
  • Phone Number
  • Mailing List Preferences

Tintri also has a voluntary mailing list where users can supply their email address to facilitate periodic communications from Tintri. Individuals that voluntarily register for the mailing list are automatically subscribed to the Tintri voluntary mailing list.

Transparent GIFs

We employ a software technology called “clear gifs” or “web beacons,” which help us better manage content and advertising on our Site by informing us what is effective. Some of these files may be provided by our advertising management partners or advertisers. Clear gifs are tiny graphics with a unique identifier and are similar in function to cookies. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. This information does not include personally identifiable information, and we do not tie the information gathered by clear gifs to your personal information without informing you in each particular instance. We may also use clear gifs in our emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns, but you will always have the choice not to receive such emails.

Location Information

We may obtain information about your physical location, such as by use of GPS and other geolocation features in your device, or by inference from other information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet). We may use this information to provide more relevant information to you.

Third Party Web Beacons and Third Party Buttons

We may display third-party content on our Site, including third-party advertising.  Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third party content on the Site. Additionally, we may implement third party buttons (such as Facebook “like” or “share” buttons) that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Tintri. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.

Information from Other Sources

We may obtain information from third parties and sources other than through the Site, such as our partners and advertisers.

How We Use the Information We Collect

The information we collect is used to improve the content of our Site, to notify registered Site visitors about news or updates with respect to our company and/or products or services, and in a variety of ways in providing the Site and our other products and services and otherwise operating our business, including the manners described below.

The information collected by Tintri will be used for sales and marketing initiatives. Registered users and those who sign up to receive communications from us will receive a periodic Tintri company newsletter, and occasional email announcements regarding company activities.  Registered users will receive additional announcements from us about products, services, and a newsletter.

We use the information that we collect to operate, maintain, enhance and provide all features of our Site and our products and services, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time on our Site and/or products and services.

We use the information that we collect through our Site and/or products and services to understand and analyze the usage trends and preferences of our users, to improve the Site and products and services, and to develop new products, services, features, and functionality.

We may use your email address or other information we collect to contact you for administrative purposes such as customer service or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties.

We may use cookies and automatically collected information to:  (i) personalize our Site, such as remembering information about you so that you will not have to re-enter it during your visit or the next time you visit the Site; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Site’s content and third-party marketing activities; (iv) monitor aggregate Site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Site.

Information Sharing

Except as described in this Privacy Policy, we will not disclose information about you that we collect on the Site to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

Tintri uses third parties to help us conduct our business, such as providing shipping services, hosting Web seminars, sending news headlines and providing database management. Generally, we will only give a third party your information for the purpose that you have specified, such as fulfilling an order or request. Whenever you do business with another company, including one you have clicked on from Tintri, you should read their privacy policy to ensure that they are protecting your personal information. Their standards may differ from ours.

Tintri may disclose information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

Tintri also reserves the right to disclose information about you that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Site or our products and services and any facilities or equipment used to make them available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

In some cases, Tintri may choose to buy or sell corporate assets. In these types of transactions, customer information is typically a business asset that is transferred. Moreover, if Tintri, or substantially all of its assets were acquired, or in the unlikely event that Tintri goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.

Tintri may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Site or our products or services.

Third Party Sites

We offer links to other Web sites. Please note that when you click on links to other Web sites, you are leaving the Site and may be subject to different rules, including, but not limited to, different privacy policies that may be less protective of your privacy. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Site.  We encourage you to read the privacy policies that govern the Web sites you may link to from our Site.

Access and Choices

Individuals are free to change the personal information that Tintri has collected from them and to unsubscribe from any and all Tintri communications at any time by stating such preferences in an email to

Tintri tries to maintain the accuracy of our information by requiring password registration to download Tintri products or services. Users may access their own personal information and contact us about inaccuracies they may find by emailing such request to Users may delete their information from our database by emailing such request to

Please let us know if you do not want to receive email from us in the future by sending an email to us at and telling us that you do not want to receive email from our company.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. Please let us know if you do not wish to receive such mailings by sending an email to us at Please provide us with your exact name and address. We will be sure your name is removed from the list.


Tintri does not actively market to children, our Site is intended for general audiences, and we never knowingly ask a child under 18 to divulge personal information.

Data Storage and Security

We take reasonable steps to protect the collected data from unauthorized access, disclosure, alteration, or destruction. We do this by implementing security procedures intended to protect the storing and accessing of information. However, you should be aware that we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

We attempt to further protect user information by using a Privacy Filter, a configurable tool that causes selected information such as passwords, credit card numbers, and last name to be removed from the digital record.

International Visitors

The Site is hosted in the United States and is intended for visitors located within the United States. If you choose to use the Site from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site and our products and services. By providing any information, including personal information, on or to the Site, you consent to such transfer, storage, and processing.

Changes to Our Privacy Policy

If we make any material changes to this Privacy Policy, we will take reasonable measures to notify all customers via email of changes to this policy, which may be through our monthly newsletter or by posting the changes on our Site, and we may email you to alert you to the changes if we have your email address on file. Please check this page for changes from time to time to make sure you are aware of our latest privacy practices.

Contacting Us

If questions or problems arise, users may contact Tintri by emailing We are committed to resolving disputes within ninety (90) days.

If you have any further questions about privacy or security, please contact us by sending an email to:

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