skip to Main Content

IntelliFlash Support

IntelliFlash Support & Services

DDN, Tintri, and all of our subsidiaries are taking the COVID-19 health situation extremely seriously. We are proactively implementing appropriate actions worldwide in full cooperation and support of various local authorities and Government entities.

The good news in these very difficult times is that we are open for business, our diagnostic and support capabilities remain intact, and our teams are fully engaged to address and solve all of our customers’ needs. Moreover, DDN’s global support team is also fully operational and available to support our customers worldwide, 24 hours a day and 7 days a week.

Specific to the DDN/Tintri Services & Support organization, the vast majority of our support staff has been and continues to work remotely from home, which isolates them from daily commutes and from the spread of COVID-19 in an office setting.

In addition, we are working very closely and rigorously assessing maximum protection plans with our partners who provide on-site Field Engineering (FE), and with the transportation companies who deliver replacement parts to our customers and partners.

In summary, DDN and Tintri along with and our global support organizations worldwide remain fully operational and fully supportive of our customers’ needs. We will provide updates as they become available.

Respectfully,

Alex Bouzari CEO, DDN and Tintri

Contact Support

Open Support Case

Email

Phone

North America Toll Free: +1-855-483-4453

International Toll Free Below

International Support Contacts

CountryPhone Number
UK Toll Free:0808-234-2044
Australia Toll Free:1800-937-949
Belgium Toll Free:0800-261-89
Germany Toll Free:0800-184-4300
India Toll Free:000-800-050 1527
Netherlands Toll Free:0800-022-7749
Switzerland Toll Free:0800-554-337

Severity Levels and Support Level Agreements (SLA)

Tintri prioritizes all cases according to their impact on the customer and based on industry-standard definitions.

  • SLA measured to initial technical engagement.
  • During troubleshooting, priority can be either upgraded or downgrade

Escalation Procedure

Escalations are high-impact, high-visibility issues we classify as Severity 1 or Severity 2.

Customers with an active support contract can request an escalation by calling 1-855-4-TINTRI (1-855-484-6874), option 2, or outside of North America, at the following numbers:

CountryPhone NumberCountryPhone Number
Australia1-800-793-385Netherlands(+)31-858880300
Belgium(+)32-78480321Norway800-17-366
China400-120-3149Philippines800-1-116-1204
Denmark(+)45-69918109Portugal800-180-113
Finland0800-915-908Russian Federation8-800-100-9431
France0805-080261Singapore800-130-2126
Germany0800-100-4715South Africa(+)27-875502285
Hong Kong800-906-185South Korea003-0813-2776
India000-800-100-7094Spain(+)34-518880087
Ireland1-800-904-123Sweden(+)46-770791819
Italy(+)39-199241408Switzerland0800-848-831
Japan0800-111-9510Taiwan00801-14-7056
Kazakhstan8-800-333-4231United Kingdom0-808-134-9912
Malaysia1-800-814-478

When requesting an escalation ask for the Support Duty Manager and a member of our support management team will respond, to provide the assistance you require.

Tintri IntelliFlash Product and Services Terms and Conditions

The IntelliFlash Products and Services purchased or received by your company or other entity are subject to the terms and conditions below:

Back To Top